Refund Policy

At Loaningex Academy, we believe in transparency and fairness. This policy outlines our refund procedures and your rights as a student in our investment education programs.

Refund Eligibility Criteria

We understand that circumstances change, and sometimes students need to withdraw from their educational journey. Our refund policy considers various scenarios where refunds may be applicable.

  • Withdrawal within 7 days of enrollment with less than 15% course completion
  • Technical issues on our platform preventing access for more than 14 consecutive days
  • Course cancellation or significant content changes by Loaningex Academy
  • Medical documentation supporting inability to continue studies
  • Military deployment or relocation requiring immediate attention
Important Timeline
Refund requests must be submitted within 30 days of the qualifying event or enrollment date, whichever is later.

Refund Process Steps

We've streamlined our refund process to be as straightforward as possible. Here's exactly what happens when you submit a refund request.

1
Submit Request
Contact our support team at [email protected] with your enrollment details and reason for refund. Include any supporting documentation if applicable.
2
Initial Review
Our team reviews your request within 3 business days. We'll confirm receipt and may request additional information if needed.
3
Assessment Period
We conduct a thorough review of your enrollment history, course progress, and circumstances. This typically takes 5-7 business days.
4
Decision Notification
You'll receive our decision via email with detailed explanation. If approved, we'll outline the refund amount and processing timeline.
5
Processing & Payment
Approved refunds are processed within 10-15 business days back to your original payment method. International transfers may take additional time.

Refund Calculation Methods

Refund amounts depend on several factors including course completion percentage, time elapsed since enrollment, and specific circumstances of your request.

  • Full Refund: Available for withdrawals within 7 days with minimal course interaction (less than 10% completion)
  • Partial Refund: Calculated based on unused course content, typically 60-80% of original payment depending on progress
  • Pro-rated Refund: For students who've completed significant portions but qualify due to exceptional circumstances
  • Administrative Fee: A $25 processing fee may apply to cover transaction costs and administrative time
Special Circumstances
Students facing financial hardship or unexpected life events may qualify for additional consideration beyond standard policy terms.

Payment Method Specifics

Different payment methods have varying processing times and procedures. We work with multiple financial institutions to ensure smooth refund processing.

  • Credit Cards: Refunds appear as credits on your statement within 5-10 business days, depending on your card issuer
  • Bank Transfers: Direct deposits typically process within 3-5 business days for Canadian banks, 7-10 days for international accounts
  • PayPal: Refunds to PayPal accounts usually complete within 1-3 business days once initiated
  • Alternative Methods: For other payment methods, we'll work directly with you to determine the best refund approach

Please note that currency exchange rates may affect international refunds, and we use rates current at the time of processing rather than original purchase rates.

Non-Refundable Situations

While we strive to be fair and flexible, certain circumstances fall outside our refund policy. Understanding these helps set clear expectations.

  • Course completion above 75% - students have accessed substantial value at this point
  • Violations of our terms of service or academic integrity policies
  • Requests submitted more than 60 days after enrollment or qualifying event
  • Dissatisfaction with course difficulty or time commitment clearly outlined in course descriptions
  • Technical issues resolved within our standard support timeframe
Alternative Solutions
Even when refunds aren't possible, we may offer course transfers, extended access periods, or other accommodations based on individual circumstances.

Questions About Our Refund Policy?

Our student support team is here to help clarify any aspects of this policy and guide you through the refund process if needed. We're committed to treating every situation with fairness and understanding.

Contact Support Team